Last updated on November 7, 2025.
Welcome to the privacy policy of Crest Reserve Bank. This policy applies to all customers, clients, and visitors to our website.
It explains how we collect, use, store, and protect your personal information when you interact with our digital banking services.
When we say “we,” “us,” or Crest Reserve Bank, we are referring to our company and its operations. “Policy” refers to this privacy policy. Any separate user agreements or terms are supplementary to this policy.
The Type of Personal Information We Collect
We collect personal information necessary to provide secure and effective banking services. This may include your name, contact details, email address, financial account information, transaction history, and communication records.
How We Collect Personal Information
Personal information is collected directly from you when you open an account, make transactions, sign up for services, or contact us. We also collect certain information automatically, such as through online banking usage, cookies, and website analytics.
How We Use Personal Information
We use your information to provide banking services, verify your identity, process transactions, communicate important account information, and deliver personalized offers and financial insights where permitted.
When We Disclose Your Personal Information
Your personal information is kept strictly confidential. We only share your data with trusted third-party service providers for banking operations, regulatory compliance, or as required by law. Your data will never be sold or disclosed for marketing purposes without your consent.
How We Keep Your Personal Information Secure
Your information is protected using advanced security measures, including encryption, firewalls, secure servers, two-factor authentication, and access controls. Our systems are continuously monitored to prevent unauthorized access or breaches.
How You Can Access Your Personal Information
You can access and update certain personal information by logging into your online banking account. You may also request access to additional information we hold about you or request corrections by contacting our support team.
Marketing Preferences
With your consent, we may send promotional materials about our products and services. You can opt out at any time using the “unsubscribe” link in our communications or by contacting our support team.
Cookies and Web Analytics
We use cookies and web analytics to enhance your online banking experience, track preferences, and improve website performance. You can modify your browser settings to accept, reject, or notify you about cookies, though some features may not function properly if disabled.
Data Retention
Personal information is retained only as long as necessary to provide services, comply with legal obligations, and maintain accurate records. You may request the deletion of your data if you close your account or no longer wish to use our services.
Policy Updates
We may update this privacy policy periodically to reflect changes in legal requirements or operational practices. The latest version will always be available on this page, and we will notify you of significant updates where required.
Contact Us
If you have any questions or concerns about our privacy practices or your personal data, please contact our support team at support@crestreservebank.com.
In this policy, “personal information” and “personal data” have the same meaning.